Myer Christmas Club FAQ’s
Q. How does Myer Christmas Club work?
Members of the Myer Christmas Club have money deducted towards a Myer Gift Card from their bank accounts. The member nominates what date a periodical payment is made, the frequency of the payment (weekly, fortnightly or monthly) and the amount of the payment (minimum amounts apply). The balance is accrued until a Myer Gift Card is issued in November of each year.
Q. Why join the Myer Christmas Club?
Many families and individuals want to have a great Christmas each year by having the ability to buy the little luxuries as well as the necessities for that celebration period. By joining the Myer Christmas Club, you are able to save for the Christmas period throughout the year. As a Myer Christmas Club member, you have the flexibility to spend your money on what you want at any Myer store or online at myer.com.au when it is convenient for you.
Q. How do I join the Myer Christmas Club?
Simply register online at www.myerchristmasclub.com.au and follow the steps to set up your membership and authorise your direct debits.
Q. Can I give the Myer Gift Card away?
You can join as a member of the Myer Christmas Club making payments from your bank account and can nominate another individual to receive the Myer Gift Card(s) that you have made payments towards. When you log into your account, you can nominate the recipient of the Myer Gift Card(s) via the ‘Delivery Address’ page.
Q. When can I join the Myer Christmas Club?
You can join the Myer Christmas Club at any time throughout the year.
Q. How do I know my membership has been set up?
Once your membership has been activated, we will send you a welcome email to confirm your membership providing you with your login details to access your membership online.
Payments
Q. When are payments taken?
When you joined the Myer Christmas Club, you nominated the starting date and frequency of payments into your membership. Payments are taken at the close of business on the date (and subsequent dates based on the frequency) that you nominated. If your payment date falls on a nationally observed public holiday, your payment won't be taken until the next business day.
Q. How often are payments taken?
You can nominate the frequency of payments. You may choose to have payments made either weekly, fortnightly or monthly. You can alter the frequency of your payment at any time via the ‘Scheduled Payments’ page.
Q. Can I change the payment amount?
You can change the amount of a payment at any time by updating the payment amount in the scheduled payments screen. The minimum payment amount is $10 per week, $10 fortnightly and $20 monthly. Please note you will need to notify us 48hrs prior to the relevant Payment Date in order for us to action your requested change.
Q. Can I change the frequency of payments?
You can change the frequency of your payments at any time. Please note you will need to notify us 48hrs prior to the relevant Payment Date in order for us to action your requested change.
Q. Can I change the bank account where payments are made from?
You can change the nominated bank account by updating your account details in the scheduled payment screen. You may also cancel or stop a payment at any time via this screen. Please note that you will need to notify us 48hrs prior to the relevant Payment Date in order for us to action your requested change.
Q. Can I use my credit card or BPay?
Sorry, but at this time credit cards and BPay are not accepted. Payments can only be made via the Australian banking system's Direct Debit system.
Q. Can I make a payment/top up at a Myer store?
Sorry payments cannot be made in-store. Payments can only be made online via Direct Debit.
Q. My payment wasn't made - what do I do?
There may be a number of reasons your payment was not processed. If a payment was scheduled on a public holiday, the payment will be taken on the next business day. If your bank has declined a Direct Debit request and dishonoured the payment for insufficient funds you don't need to do anything unless it has happened more than 3 times in the Christmas Club membership year. If your payments have been rejected more than 3 times, your account may be suspended and will remain so until you contact the Myer Christmas Club Customer Experience Centre on 13MYER (13 69 37) to discuss the situation.
Q. I've been charged a dishonour fee - why?
If your bank declines a payment, they may charge you fee directly to your bank account. The Myer Christmas Club is charged a similar dishonour fee by our bank. The Myer Christmas Club may charge you a dishonour fee to recover the costs associated with the dishonour of your payment.
Q. My account is short on funds - can I stop the payment before it is taken?
If you know your bank account is short of funds you can suspend the payment by updating your account status to ‘Suspend - Next Payment’ in the scheduled payment screen. This must be done 48hrs before the payment is due to be taken. Suspension is for a single payment only - the payment will resume immediately after the payment has been skipped. If your bank doesn't honour the Direct Debit, your membership may be charged a dishonour fee to cover the fees we are charged by our bank.
Q. Can I stop all of my payments?
If you wish to cancel your payments completely, please contact the Myer Customer Experience Centre on 13MYER (13 69 37).
Q. Can I make payments from an overseas account?
The only method of payment is via the Australian banking system's Direct Debit system so we cannot accept international members at this time.
Memberships
Q. Where can I check my membership details?
You can check and update your membership details by logging into myerchristmasclub.com.au – via the ‘update my details’ section.
Q. Where can I see all of my payments and transactions on my membership?
You can view your payments and transaction history by logging into myerchristmasclub.com.au – via the ‘view savings history’ section.
Q. Can I receive my Myer Gift Card early?
Gift Cards cannot be distributed prior to November of each calendar year.
Q. I've moved - do you need to know?
We need to send your Gift Card in November therefore please ensure your delivery address details are up to date. You can update your details online or by contacting the Myer Customer Experience Centre on 13MYER (13 69 37).
Q. Does my membership roll over each year?
Your membership will automatically roll over on the 19th October of each calendar year. You may wish to cancel the automatic roll over by contacting the Myer Customer Experience Centre on 13MYER (13 69 37) or by updating your details online.
Q. Can I cancel my membership?
You can cancel your membership at any time; however, Gift Cards cannot be distributed prior to November of each year.
If you do wish to cancel your membership, simply login to your account and change your payment status to ‘Stop – All future payments’.
Myer Gift Card
Q. Can I split my savings balance into multiple gift cards?
Yes. Myer Christmas Club members can split their Christmas Club balance, including bonuses onto a maximum of 4x Gift Cards.
You can select this by logging into your account at www.myerchristmasclub.com.au
To select the number of cards you would like to receive, go to ‘Update my details’ and then the ‘Choose How You Want To Split Your Gift Card’ section, select the drop-down arrow near the number 1 select the number of Gift Cards that you would like to receive from the bottom of the form, select Submit.
Please note, the total balance of your contributions and bonuses will be split evenly across the number of cards selected.
Q. When will I receive my Gift Card?
The membership year ends 18th October each year. Membership funds are finalised and Gift Cards are then dispatched to all members by mid-November.
Q. What happens if I don't receive my Gift Card?
If you haven't received your Gift Card by 30th November please call our Myer Customer Experience Centre on 13MYER (13 69 37) and quote your Myer Christmas Club membership number.
Q. Do I have to spend my total Myer Gift Card before Christmas?
Myer Gift Cards are valid for 3 years from the issue date. The exact date is printed on the back of the Gift Card. You will therefore have 3 years to spend the Gift Card at any Myer store across Australia and online at myer.com.au
Q. What happens if I don't spend all of my money before the card expires?
In accordance with the Myer Gift Card Terms of Use, any unused amount after the expiry date of this card will not be refunded or credited.
Q. The Myer Gift Card received from my Myer Christmas Club has been lost or stolen - what should I do?
As soon as you have become aware that your Myer Gift Card issued from your Myer Christmas Club has been lost or stolen please call the Myer Customer Experience Centre on 13MYER (13 69 37). We can suspend the Gift Card once you inform us and may be able to re-issue a replacement card if there is a balance remaining at the time we were informed. Please be aware that Gift Cards should be treated as cash.
Q. Where can I redeem my Gift Card?
You can redeem your Myer Gift Card at any Myer store across Australia and online at myer.com.au
Q. What can I buy with my Gift Card?
You can use your Myer Gift Card at any Myer store across Australia and online at myer.com.au . Terms, Conditions and exclusions apply. Please read the Myer Gift Card Terms of Use for full details. Myer Gift Card Terms of Use are available on the Gift Card page of the Myer website (myer.com.au ).
Q. How many times can I use my Gift Card?
You can use your Gift Card in store or online one or more times until the balance reaches zero.
Q. I've spent all the money on my Gift Card - what do I do with it now?
Once you've spent your Myer Gift Card it no longer has value and cannot be re-loaded.
For further queries, please call the Myer Customer Experience Centre on 13MYER (13 69 37) or refer to the Full Terms and Conditions available online at myerchristmasclub.com.au/CMS/Page/terms
Version: July 2022