Myer Christmas Club FAQ’s


Q. How does Myer Christmas Club work?

Q. Why join the Myer Christmas Club?

Q. How do I join the Myer Christmas Club?

Q. Can I give the Myer Gift Card away?

Q. When can I join the Myer Christmas Club?

Q. How do I know my membership has been set up?

Payments

Q. When are payments taken?

Q. How often are payments taken?

Q. Can I change the payment amount?

Q. Can I change the frequency of payments?

Q. Can I change the bank account where payments are made from?

Q. Can I use my credit card or BPay?

Q. Can I make a payment/top up at a Myer store?

Q. My payment wasn't made - what do I do?

Q. I've been charged a dishonour fee - why?

Q. My account is short on funds - can I stop the payment before it is taken?

Q. Can I stop all of my payments?

Q. Can I make payments from an overseas account?

Memberships

Q. When are payments taken?

Q. Where can I check my membership details?

Q. Where can I see all of my payments and transactions on my membership?

Q. Can I receive my Myer Gift Card early?

Q. I've moved - do you need to know?

Q. Does my membership roll over each year?

Q. Can I cancel my membership?

Myer Gift Card

Q. Can I split my savings balance into multiple gift cards?

Q. When will I receive my gift card?

Q. What happens if I don't receive my gift card?

Q. Do I have to spend my total Myer Gift Card before Christmas?

Q. What happens if I don't spend all of my money before the card expires?

Q. The Myer Gift Card received from my Myer Christmas Club has been lost or stolen - what should I do?

Q. Where can I redeem my gift card?

Q. What can I buy with my gift card?

Q. How many times can I use my gift card?

Q. I've spent all the money on my card - what do I do with it now?



For further queries, please call the Myer Christmas Club Customer Experience Centre on 13MYER (13 69 37) or refer to the Full Terms and Conditions available online at myer.com.au/christmasclub