Myer Christmas Club FAQ’s


Q. How does Myer Christmas Club work?

Q. Why join the Myer Christmas Club?

Q. How do I join the Myer Christmas Club?

Q. Can I give the Myer Gift Card away?

Q. When can I join the Myer Christmas Club?

Q. How do I know my membership has been set up?

Payments

Q. When are payments taken?

Q. How often are payments taken?

Q. Can I change the payment amount?

Q. Can I change the frequency of payments?

Q. Can I change the bank account where payments are made from?

Q. Can I use my credit card or BPay?

Q. Can I make a payment/top up at a Myer store?

Q. My payment wasn't made - what do I do?

Q. I've been charged a dishonour fee - why?

Q. My account is short on funds - can I stop the payment before it is taken?

Q. Can I stop all of my payments?

Q. Can I make payments from an overseas account?

Memberships

Q. Where can I check my membership details?

Q. Where can I see all of my payments and transactions on my membership?

Q. Can I receive my Myer Gift Card early?

Q. I've moved - do you need to know?

Q. Does my membership roll over each year?

Q. Can I cancel my membership?

Myer Gift Card

Q. Can I split my savings balance into multiple gift cards?

Q. When will I receive my Gift Card?

Q. What happens if I don't receive my Gift Card?

Q. Do I have to spend my total Myer Gift Card before Christmas?

Q. What happens if I don't spend all of my money before the card expires?

Q. The Myer Gift Card received from my Myer Christmas Club has been lost or stolen - what should I do?

Q. Where can I redeem my Gift Card?

Q. What can I buy with my Gift Card?

Q. How many times can I use my Gift Card?

Q. I've spent all the money on my Gift Card - what do I do with it now?



For further queries, please call the Myer Customer Experience Centre on 13MYER (13 69 37) or refer to the Full Terms and Conditions available online at myerchristmasclub.com.au/CMS/Page/terms



Version: July 2022